Frequently asked questions

Checkout is secure and encrypted. You can pay by card, instant EFT and other methods through PayFast, or spread the cost with Payflex or Happy Pay. The options available to you are shown at checkout.

Sign up to our newsletter and we will give you a code for R250 off your first pair. The discount applies to your first order only.

Email info@plakton.co.za with your order number as soon as you can. Orders placed before 15:00 on a working day are dispatched that day, so the sooner you tell us the better. Once an order has shipped, you can still return it under our returns policy.

A flat R65 per order, anywhere in South Africa, whatever the size of your order.

3 to 5 working days. Orders placed before 15:00 on a working day are dispatched the same day.

Not at the moment. We only ship within South Africa. Customers in Europe and the United States can shop from Plakton's own stores there.

We email you a tracking link as soon as your order ships. You can also check on it from our Track your order page.

Yes. Collections are from Unit 22, Bell Close, Westlake Business Park, 08:30 to 15:00, Monday to Friday. Please bring your order number.

You can exchange an item within 30 days of purchase, and get a refund within 14 days of purchase. Items must be undamaged, unworn, and returned with their original labels and packaging.

Yes. Size swaps are free, you just cover the cost of sending the item back to us. If your size is not available and you are still within the 14 day refund window, we will refund you or, if you prefer, give you a voucher code.

Yes. If the new item costs more, you pay the difference before we send it out.

Please allow up to 7 working days for your refund once we have received and checked your return.

Email info@plakton.co.za with your order number and whether you would like an exchange or a refund. We will reply with the return address. You can also drop returns off at Unit 22, Bell Close, Westlake Business Park, 08:30 to 15:00, Monday to Friday.

Contact us straight away with your order number and a photo of the fault. Faulty items are covered for six months under the Consumer Protection Act, and we cover the cost of the return.

All our styles run true to size, except our clogs, where we recommend going up one size.

Every product page has a size guide with EU, UK and US sizes and the foot length for each size. Measure your foot in millimetres and the guide will suggest your size. If you are between sizes, choose the larger one.

We sell in EU sizes. The size guide on each product page shows the matching UK and US size for every EU size.

Our sandals and clogs are handmade in Spain. The Amai barefoot range is designed in Spain and made in China to Plakton's quality standards.

A wide toe box, a thin flexible sole and a zero drop design, so your feet move naturally and feel the ground. New to barefoot? Start gradually and give your feet time to adapt.

No. Our cork footbeds and Plakton Memory Cushion insoles are comfortable from the first wear. Over time the cork moulds to the shape of your foot.

Protect leather and suede with a branded leather protector or water repellent before the first wear. Brush suede stains gently with a soft bristled brush or a slightly damp cloth, and avoid hot water and strong chemical products. Each product page has care notes for that style.

Yes. See our Find a store page for stockists near you.

We would love to hear from you. Fill in the form on our Become a stockist page.