Refund policy

Last updated: 18 September 2026

Exchanges

You may exchange your item within 30 days of purchase.

  • Need a different size? Size swaps are free, you just cover the cost of shipping your item back to us.
  • If your size is not available and you are still within the 14 day refund window, we will issue a refund or, if you prefer, a voucher code.
  • If you would like to exchange for a higher value item, you will need to pay the price difference before we ship it out.

Refunds

Refunds are available within 14 days of purchase. Please be patient with your refund, as it can take up to 7 working days once we have received and checked your return. Refunds are paid back to the original payment method.

Condition of returns

Items must be undamaged, unworn, and returned with their original labels and packaging. Please try shoes on indoors, on a clean surface. Items that have been worn outside or are damaged cannot be exchanged or refunded, unless they are faulty.

How to return an item

  1. Email info@plakton.co.za with your order number and whether you would like an exchange or a refund. For an exchange, tell us the size or style you would like.
  2. We will reply with the return address and next steps.
  3. Pack the item securely in its original box and send it to us with a trackable courier, or drop it off at Unit 3, 22 Bell Close, Westlake Business Park, 08:30 to 15:00, Monday to Friday.

Unless your item is faulty, you cover the cost of sending it back to us. We cover the cost of sending out the exchange.

Changed your mind? Your cooling off right

Under section 44 of the Electronic Communications and Transactions Act, you may cancel your order within 7 days of receiving it, without a reason and without penalty. The only charge is the direct cost of returning the goods, and we refund you within 30 days.

Faulty items

If your item is faulty, contact us with your order number and a photo of the fault. Under the Consumer Protection Act, faulty goods are covered for six months from delivery. We cover the cost of the return, and you can choose a repair, a replacement or a refund. This does not cover normal wear and tear, misuse, or damage from not following the care instructions.