Shipping policy
Last updated: 18 September 2026
Where we deliver
We currently deliver within South Africa only.
Cost
A flat rate of R65 per order, anywhere in South Africa, whatever the size of your order.
Delivery times
- Delivery takes 3 to 5 working days.
- Orders placed before 15:00 on a working day are dispatched the same day.
- Orders placed after 15:00, or on a weekend or public holiday, are dispatched the next working day.
Delivery times are estimates from our courier and can occasionally be affected by things outside our control, such as weather or public holidays.
Tracking
We email you a tracking link as soon as your order ships. You can also check on your order from the Track your order page.
Collecting your order
You are welcome to collect from us instead:
- Unit 3, 22 Bell Close, Westlake Business Park, Cape Town, 7945
- 08:30 to 15:00, Monday to Friday
- Please bring your order number
Delivery address
Please check your address carefully at checkout, including unit or complex numbers and a phone number the courier can reach you on. If a parcel cannot be delivered because of an incorrect address, or is returned to us after failed delivery attempts, we may need to charge for sending it again.
Damaged or missing parcels
If your parcel arrives damaged, or tracking shows delivered but you have not received it, please email info@plakton.co.za as soon as possible with your order number and, for damage, a photo. We will take it up with the courier and put it right.
Returns
For exchanges and refunds, see our Returns and refunds policy.
